Billing Terms and Conditions
All pricing displayed on the site is in UK Pounds Sterling (£) and is inclusive of Value Added Tax (VAT) at the current rate. Prices exclusive of VAT are displayed in brackets beneath the VAT inclusive price for ease of use and calculation.
All payments taken when processing your payment will be in UK Pounds Sterling (£). It is likely that your card issuer will automatically calculate the exchange rate for the transaction and may charge you extra fees when processing an overseas transaction.
Please note that UK Pounds Sterling (£) is a different currency to the Euro (€) and to the US Dollar ($). The UK Pounds Sterling (£) has a different exchange rate to the Euro (€) and the US Dollar ($).
Payment will be taken by credit or debit card, or by Paypal, at the time of ordering.
When you add a payment method to your KneeSupports.com account, you will be asked to provide customary billing information such as name and billing address to KneeSupports.com or its third-party payment processor(s). You must provide accurate, current, and complete information when adding a payment method. It is your obligation to keep your payment method(s) up-to-date at all times.
When you add a payment method during checkout, you will be asked if you would like to store your payment method in your account for future transactions. If you are logged into the website, checking the box associated with this request will automatically save that payment method to your KneeSupports.com account so it can be used for future transactions.
You authorise KneeSupports.com to store your payment method information and charge your payment method as outlined in these payments terms. If your payment method’s account information changes (e.g. card number, account number, expiration date) as a result of re-issuance or otherwise, we may acquire that information from our financial services partner(s) or your bank and update your payment method on file in your KneeSupports.com account.
You are solely responsible for the accuracy and completeness of your payment method information. KneeSupports.com is not responsible for any loss suffered by you as a result of incorrect payment method information provided by you.
Certain products and services may be purchased on a recurring or subscription billing basis. Where a recurring or subscription billing product or service is purchased, the product or service will be dispatched to you after payment has been taken from the payment method on file/on your account. Your account will be automatically charged prior to dispatch of the goods and/or services that are being provided on a recurring or subscription billing basis.
Details of the recurring/subscription billing cycles and product/service dispatch cycles (including the cost of the product or service and the frequency of the cycle such as weekly, monthly, half yearly, annually etc) will be detailed on the website page when you add the product or service to your basket. By purchasing said product or service, you are authorising KneeSupports.com to charge your payment method on file/on your account.
If payment fails to be taken for any reason, KneeSupports.com will make contact with you as soon as possible to advise you of the payment failure. No products or services will be dispatched until payment has been taken.
You may stop payment of a recurring/subscription billing cycle by notifying KneeSupports.com orally or in writing at least three (3) business days before the scheduled date of payment. KneeSupports.com may require you to provide written confirmation of a stop-payment instruction within fourteen (14) days of oral notification. If you fail to provide written confirmation within fourteen (14) days as requested, KneeSupports.com is not obliged to honour your request to stop any future recurring/subscription payments.
In the event that products or services are dispatched by us in error following a payment failure or stop payment instruction, you must inform KneeSupports.com of the shipping error. KneeSupports.com will collect the product or services from you free of charge. Failure to make the products or services available for collection, in the same condition that you received them, within 30 days will result in an invoice being raised for the product(s) or services(s) at the current price on our website. You will be liable to pay that invoice in full without set-off.
Refunds will be processed in UK Pounds Sterling (£). If purchasing outside of the UK or with a non-UK issued card, due to fluctuations in exchange rate, the amount that you are refunded may differ from that initially charged. You therefore may be refunded a higher or lower amount in your own currency than you initially paid for the item due to currency fluctuations, as the refund will be processed at a different time to that of the purchase.
We do not charge a currency or exchange rate fee. Any fees will be levied against you by your own card issuer.
Full Terms and Conditions
Full terms and conditions for our website can be found here: Terms and Conditions